Mike's Top Tips for Providing a Great Customer Experience

At HexaPet, our top priority is giving customers the best possible experience 🌟

Here are my top tips for keeping shoppers (and their furry friends) happy 👍

Greet every customer with a smile, and kindly offer your assistance 👋

Ask lots of leading questions to identify customers' pain points and find the best solution

e.g. if they need an anti-shedding product, ask questions about coat type and diet

The end goal is to make every pet happier and healthier

The better you know our product range, the more equipped you are to help our customers - use our Training Hub to help you!

If pets are getting restless or nervous while their owners are shopping, be on hand to entertain

It'll provide a more seamless experience for shoppers and pets!

We should greet every customer as soon as they enter the store 👋

Where can you top up your product knowledge?

Mike's Top Tips for Providing a Great Customer Experience 🐶